Collection of Information
We will only collect personal information that is necessary for the purposes of our business functions or activities. Such circumstances include:
Any financial information that is collected via the website or through our sales office is used by us to bill you for products and services and, as required, is collected for the purpose of transaction approval and funds transfer. The financial information we collect from you is strictly confidential and held on secure servers in controlled facilities. If you do not provide any information requested, Roof Extenda may not be able to fulfil one or more items you have requested.
Use or Disclosure of Personal Information to Others
We may use or disclose personal information for the primary purpose for which the personal information was collected or for purposes related to or ancillary to that primary purpose. This information is only disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified to you at the time of collection of the information.
In addition we may use or disclose personal information held about you where you have consented to such use or disclosure or where such use or disclosure is required under or authorised by law, or where we reasonably believe that the use or disclosure is necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for or conduct of proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body.
How We Receive Your Consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason and or the reasons identified above only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent, or provide you with an opportunity to say no.
How You Can Withdraw Your Consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com or mailing us at:
F13 / 5 Speedwell Street
Somerville VIC 3912
Please note this will not entitle you to terminate or cancel any transaction except in accordance with our Sales Agreements and the relevant terms and conditions of trade.
Our online store (www.roofextenda.com.au) is hosted on Dreamhost which provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Dreamhost’s data storage, databases and the general report application. They store your data on a secure server behind a firewall.
As a direct payment gateway is used to complete your purchase, our e-commerce take your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction and record that it occurred.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Security and Storage
Roof Extenda places great importance on the security of all information associated with our customers, clients and contractors. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.
Roof Extenda secures personal information in the same way we safeguard our own sensitive information. We appreciate that no data transmission over the Internet can be absolutely guaranteed to be secure and we therefore strive to protect users’ personal information by constantly improving the business processes and technology, which we use to protect data.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Roof Extenda collects information from the site using “IP files”. When you visit the Roof Extenda website to read, browse or download information, our system will record/log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed and any information downloaded.
This information will only be used for the purpose of site analysis and to help us offer you improved online service. We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our website. You cannot be identified from this information, and it is only used to assist us in providing an effective service on our website.
Roof Extenda – Privacy Officer
F13 / 5 Speedwell Street
Somerville VIC 3912