Privacy Policy

This Privacy Policy of Roof Extenda Pty Ltd trading as Roof Extenda applies to all personal information collected by Roof Extenda. We recognise the importance of protecting and safeguarding your privacy when you deal with us and we are committed to complying with Commonwealth legislation governing the privacy of personal information collected by businesses.

Collection of Information

We will only collect personal information that is necessary for the purposes of our business functions or activities. Such circumstances include:

• If you contact Roof Extenda, we may keep a record of that correspondence and any conversations with you;
• When you establish or access an account and or order product from us;
• When you place a request on our website to enquire about the price of our products or contact our sales team to purchase a product we will require you to provide us with contact information including your name, address, telephone number or email address and certain financial information (such as credit card details);
• When you purchase something from our online store (www.Roof Extenda.com.au) as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address;
• When you conduct certain types of transactions such as cheque purchases or seek refunds;
• When you submit your e-mail address to our website mailing list;
• When you contact other employees of our Company such as Complaints Department we will need to collect or refresh the information already collected from you to assist you with your enquiry;

Any financial information that is collected via the website or through our sales office is used by us to bill you for products and services and, as required, is collected for the purpose of transaction approval and funds transfer. The financial information we collect from you is strictly confidential and held on secure servers in controlled facilities. If you do not provide any information requested, Roof Extenda may not be able to fulfil one or more items you have requested.

Use or Disclosure of Personal Information to Others

We may use or disclose personal information for the primary purpose for which the personal information was collected or for purposes related to or ancillary to that primary purpose. This information is only disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified to you at the time of collection of the information.

In addition we may use or disclose personal information held about you where you have consented to such use or disclosure or where such use or disclosure is required under or authorised by law, or where we reasonably believe that the use or disclosure is necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for or conduct of proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body.

Acceptance

You accept that your use of this site includes your acceptance of this Privacy Policy and the Terms of Use.

How We Receive Your Consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason and or the reasons identified above only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent, or provide you with an opportunity to say no.

How You Can Withdraw Your Consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@roofextenda.com.au or mailing us at:

Roof Extenda
F13 / 5 Speedwell Street
Somerville VIC 3912

Please note this will not entitle you to terminate or cancel any transaction except in accordance with our Sales Agreements and the relevant terms and conditions of trade.

Online Store

Our online store (www.roofextenda.com.au) is hosted on Dreamhost which provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Dreamhost’s data storage, databases and the general report application. They store your data on a secure server behind a firewall.

Payment

As a direct payment gateway is used to complete your purchase, our e-commerce take your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction and record that it occurred.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security and Storage

Roof Extenda places great importance on the security of all information associated with our customers, clients and contractors. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

Roof Extenda secures personal information in the same way we safeguard our own sensitive information. We appreciate that no data transmission over the Internet can be absolutely guaranteed to be secure and we therefore strive to protect users’ personal information by constantly improving the business processes and technology, which we use to protect data.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

Roof Extenda collects information from the site using “IP files”.  When you visit the Roof Extenda website to read, browse or download information, our system will record/log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed and any information downloaded.

This information will only be used for the purpose of site analysis and to help us offer you improved online service. We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our website. You cannot be identified from this information, and it is only used to assist us in providing an effective service on our website.

Third party vendors, including Google, use cookies to serve ads based on your prior visits to this website. You have the option to opt out of Google’s use of cookies by visiting the Google advertising opt-out page. Alternatively you can opt out of cookies by visiting the Network Advertising Initiative opt out page.

Changes to Privacy Policy

If Roof Extenda decides to change its Privacy Policy, it will post changes on this Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Contacting Us

If you require further information regarding our Privacy Policy, please contact our Privacy Officer at the following address:

Roof Extenda – Privacy Officer
F13 / 5 Speedwell Street
Somerville VIC 3912