- Factory Open: Mon - Fri 8AM - 3PM
- Factory 13, 5 Speedwell ST, Somerville VIC 3912
- 1800 001 018 03 5978 8755
Tin Roof Weather Seals
FREQUENTLY ASKED QUESTIONS
Store Questions
How quickly will my order be despatched?
We despatch the morning or following morning after payment is confirmed.
How long does delivery take?
We are located in South East Melbourne so delivery times can vary anywhere between 2-8 business days.
Note: If you order through our website, the option of Standard or Express will be given at checkout.
I can’t wait that long, do you supply anywhere near me?
We do! We supply to hardware stores nationwide, check out our stockist list.
Note: Not all our stockist hold our complete product range, they may be special ordered in.
How is freight calculated?
We use a quote calculator through Auspost, it checks box dimensions, weight and the destination.
I ordered the wrong brackets and/or seal.
Send us an email with your invoice number reference and let us know what you intended to purchase.
I want a refund on my bracket i got from a hardware store.
This will have to be settled with the hardware store you went to.
I already have a seal, can i get just the bracket?
We sell our brackets in kit forms which must come with a seal.
Computation Questions
What is the computation service?
The computation service provides calculations for the brackets to your specific build, often building surveyors and council ask for these, otherwise its just a useful service to confirm the brackets can work in your set conditions.
How much is the computation service?
The computation service is completely free!
How long does the computation service take to complete?
Each job can vary and time of year is especially important, our goal will be within 24h, we will let you know if it is to exceed that.
I need a Form 15, Reg 126, Certificate of Compliance.
These documents are not something we can provide in house, this is something an engineer we work with can complete at a fee. A computation form will still need to be completed in advanced.
I don’t know some of the information your computation form is asking me for
The calculator we use in house demands all this information, we cannot help you if any details are missing unfortunately.
